Privacy Policy

Effective Date: 30th January 2026

RHbooking (“we”, “us”, or “our”) is a student hostel booking and property management platform owned and operated by Raah Investment Group Limited. We are committed to protecting the privacy and personal data of all users of our platform in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you access or use RHbooking.

By using the RHbooking platform, you agree to the collection and processing of your personal data as described in this Policy.

 

1. Data Controller

The data controller responsible for personal data processed on RHbooking is:

Raah Investment Group Limited
Email: support@rhbooking.com
Phone: 0509769198
Address: 11 Quail Street, Madina-Redco

 

2. Personal Data We Collect

2.1 Student Data

We may collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender (optional)
  • Educational institution and program
  • Identification details (where required for verification)
  • Booking history and accommodation preferences
  • Payment references and transaction confirmations

 

2.2 Hostel / Property Manager Data

We may collect:

  • Business or hostel name
  • Contact person details
  • Phone number and email
  • Business registration information
  • Bank account details (for payouts or invoicing)
  • Property listings, room data, and pricing
  • Booking and payment records

 

2.3 Technical & Usage Data

We may automatically collect:

  • IP address
  • Device and browser information
  • Login timestamps
  • Platform activity logs
  • Cookies and similar tracking technologies

 

3. Purpose of Data Processing

We process personal data to:

  • Create and manage user accounts
  • Facilitate bookings and reservations
  • Process payments and payouts
  • Display hostel listings and availability
  • Verify payments and uploaded receipts
  • Communicate booking updates and notifications
  • Issue invoices and resolve disputes
  • Improve platform performance and security
  • Comply with legal and regulatory obligations

 

4. Legal Basis for Processing

We process personal data based on:

  • User consent
  • Contractual necessity (to provide platform services)
  • Legal obligations under Ghanaian law
  • Legitimate business interests, provided they do not override user rights

 

5. Sharing of Personal Data

We may share personal data with:

  • Hostels (to facilitate bookings and check-ins)
  • Students (booking and communication purposes)
  • Payment service providers (e.g. online payment gateways)
  • Technology service providers (hosting, analytics, email, SMS)
  • Regulatory authorities where legally required

We do not sell personal data to third parties.

 

6. Payment Data

  • RHbooking does not store full card details.
  • Online payments are processed by licensed third-party payment providers.
  • For direct bank transfers, payment confirmations and receipts are stored only for verification and audit purposes.

 

7. Data Retention

  • Personal data is retained only for as long as necessary to:
    • Fulfil the purposes outlined in this Policy
    • Comply with legal and regulatory requirements
  • Booking and financial records may be retained for statutory periods required by law.

 

8. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • Secure servers and encrypted connections
  • Access controls and authentication
  • Regular system monitoring
  • Restricted internal access to sensitive data

Despite these measures, no system is completely secure.

 

9. User Rights

Under Ghana’s Data Protection Act, users have the right to:

  • Access their personal data
  • Request correction or updates
  • Withdraw consent (where applicable)
  • Request deletion of data, subject to legal obligations
  • Object to certain data processing activities

Requests can be made by contacting us using the details in Section 1.

 

10. Cookies

RHbooking uses cookies to:

  • Maintain login sessions
  • Improve platform performance
  • Analyze usage patterns

Users may control cookies through their browser settings.

 

11. Third-Party Links

RHbooking may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

 

12. Children’s Privacy

RHbooking is not intended for children under 16 without parental or guardian consent. We do not knowingly collect personal data from children without appropriate authorization.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform. Continued use of RHbooking constitutes acceptance of the updated Policy.

 

14. Contact & Complaints

For privacy-related inquiries or complaints, contact:

Raah Investment Group Limited
Email: support@rhbooking.com
Phone: 0509769198
Address: 11 Quail Street, Madina-Redco

Users may also lodge complaints with the Data Protection Commission of Ghana.