Effective Date: 30th January 2026
These Terms of Use (“Terms”) govern access to and use of the RHbooking platform (“RHbooking” or the “Platform”), owned and operated by Raah Investment Group Limited, a company incorporated under the laws of the Republic of Ghana (“Company”, “we”, “us”, or “our”).
RHbooking operates as a technology marketplace and property management system (PMS). We do not own, lease, manage, or operate any hostel or accommodation listed on the Platform.
By accessing, registering on, listing on, or using RHbooking, you agree to be bound by these Terms.
These Terms are divided into:
- Section A – Terms Applicable to Students
- Section B – Terms Applicable to Hostels / Property Managers
- Section C – General Terms Applicable to All Users
If you do not agree, you must discontinue use of the Platform.
SECTION A – TERMS APPLICABLE TO STUDENTS
1. Eligibility
Students must:
- Be at least sixteen (16) years old;
- Have legal capacity to enter binding agreements;
- Provide accurate and complete registration information.
Users under eighteen (18) confirm parental or guardian consent. RHbooking is not responsible for verifying such consent.
2. Nature of the Platform
RHbooking provides a marketplace connecting Students and Hostels.
RHbooking is not:
- A landlord;
- A property owner;
- A real estate broker;
- A guarantor of accommodation quality, safety, or suitability.
The accommodation contract exists solely between the Student and the Hostel.
3. Booking Confirmation
A booking is confirmed only when:
- The Hostel accepts the Booking Request; and
- Required payment is completed and verified.
RHbooking is not a party to the accommodation agreement.
4. Payments & Reservation Fee
Students pay:
- Hostel fees; and
- RHbooking’s Reservation Fee.
The Reservation Fee compensates RHbooking for marketplace access, booking facilitation, administrative processing, and platform services. It is not payment for accommodation.
The Reservation Fee is non-refundable except as expressly stated in RHbooking’s Cancellation & Refund Policy.
Hostel fee refunds are governed by the Hostel’s stated cancellation policy and applicable law.
Payments may be processed through third-party providers. RHbooking is not liable for processor failures or delays.
5. Material Listing Mismatch
A “Material Listing Mismatch” occurs where accommodation materially differs from the listing, including:
- Incorrect room type or occupancy;
- Misleading or outdated photos;
- False or inaccurate amenities;
- Failure to provide confirmed accommodation;
- Substantially inferior accommodation than advertised.
Minor cosmetic differences or subjective dissatisfaction do not qualify.
Where established:
- The Hostel must refund all hostel fees paid.
- The Reservation Fee remains governed by RHbooking policy.
6. Student Conduct
Students must:
- Provide truthful information;
- Respect hostel rules;
- Avoid harassment or abuse;
- Not bypass Platform systems to avoid fees;
- Comply with applicable laws.
SECTION B – TERMS APPLICABLE TO HOSTELS
7. Legal Representations
Each Hostel represents and warrants that it:
- Is legally authorized to operate accommodation services;
- Has authority over listed properties;
- Has provided accurate business and banking details;
- Will maintain accurate and current listings;
- Complies with applicable Ghanaian law.
RHbooking relies on these representations.
8. Listing Accuracy & Responsibility
Hostels are solely responsible for:
- Listing accuracy;
- Pricing and availability;
- Photos and descriptions;
- Amenities and facilities;
- Accommodation condition;
- House rules.
RHbooking does not independently verify listings.
9. Commission & Invoicing
Where students pay Hostels directly:
- RHbooking may issue invoices for applicable commission or fees.
- Hostels must remit payment within the stated timeframe.
Failure to pay may result in:
- Suspension;
- Delisting;
- Restriction of platform access;
- Legal recovery of sums owed.
10. Refund Obligations
Where a refund is required under:
- A Hostel’s cancellation policy; or
- A Material Listing Mismatch,
The Hostel must process the refund within 7–14 business days unless otherwise required by law.
Failure to refund constitutes material breach.
11. Hostel Voluntary Exit
11.1 Notice Requirement
A Hostel wishing to cease using RHbooking must provide not less than sixty (60) days’ prior written notice.
11.2 Obligations During Notice Period
During the notice period, the Hostel must:
- Honour all Accepted Bookings;
- Maintain listing integrity;
- Continue accommodation services;
- Process required refunds;
- Remit outstanding commission;
- Cooperate in dispute resolution.
The Hostel shall not:
- Cancel bookings to avoid obligations;
- Modify listings in bad faith;
- Encourage off-platform arrangements.
11.3 Survival of Obligations
Exit, deactivation, or removal does not extinguish liability for:
- Existing bookings;
- Refund obligations;
- Commission owed;
- Student disputes;
- Misrepresentation claims.
These obligations survive termination.
11.4 Early Exit Without Notice
If the Hostel exits without required notice, RHbooking may:
- Immediately invoice projected commission on confirmed bookings;
- Suspend or permanently block future access;
- Notify affected Students;
- Pursue legal remedies.
SECTION C – GENERAL TERMS
12. Dispute Resolution
12.1 Direct Resolution
Students and Hostels must first attempt good-faith resolution within seven (7) days of a complaint.
12.2 Platform Facilitation
RHbooking may review evidence and recommend a resolution. Its role is administrative only and does not constitute arbitration.
12.3 Mandatory Mediation
Before initiating court proceedings, the parties agree to attempt mediation in Accra, Ghana, within fourteen (14) days of written notice of dispute.
If mediation fails, either party may proceed to litigation.
13. Data Protection
RHbooking processes personal data in accordance with applicable Ghanaian law, including the Data Protection Act, 2012, and its Privacy Policy.
Users consent to such processing by using the Platform.
14. Force Majeure
RHbooking shall not be liable for failure or delay in performance due to events beyond reasonable control, including:
- Infrastructure failure;
- Cyber incidents;
- Government restrictions;
- Natural disasters;
- Acts of God;
- Third-party service disruptions.
15. Suspension & Termination
RHbooking may suspend or terminate accounts for:
- Breach of these Terms;
- Fraud;
- Misrepresentation;
- Non-payment;
- Conduct harmful to the Platform.
16. Limitation of Liability
To the maximum extent permitted by law, RHbooking is not liable for:
- Hostel operations;
- Accommodation conditions;
- Student conduct;
- Indirect or consequential losses;
- Loss of revenue, profits, bookings, or data.
Use of the Platform is at the User’s own risk.
17. Indemnification
Users agree to indemnify and hold harmless RHbooking and its officers, directors, and employees from claims arising from:
- Breach of these Terms;
- Inaccurate listings;
- Failure to refund;
- Violation of law;
- Misuse of the Platform.
18. Electronic Communications & Execution
Users consent to electronic communications.
These Terms may be accepted electronically. Electronic acceptance and electronic records are legally binding.
19. Relationship Disclaimer
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
20. Governing Law
These Terms are governed by the laws of the Republic of Ghana.
21. Priority of Agreements
Where a Hostel has entered into a signed Hostel Partner Agreement with RHbooking, that agreement shall prevail in the event of any inconsistency with these Terms with respect to Hostel obligations.
22. Survival
Clauses relating to payment, refunds, indemnification, liability, dispute resolution, and exit obligations survive termination.
23. Severability
If any provision is held invalid, the remainder remains enforceable.
24. Entire Agreement
These Terms, together with incorporated policies, constitute the entire agreement governing Platform use, subject to the Priority of Agreements clause above.